Our Car Maintenance service is provided by Royal Autopalvelut in cooperation with Kingsport Auto Oy.
We aim to provide the best possible service to all our customers.
That’s why we created The Royal Treatment, a code of practice for all our technicians to follow and abide by while your car is in our care.
This means we will:
Treat your vehicle with care and always fit a protective seat cover
Ensure your vehicle is inspected by a trained and qualified member of staff
Examine the vehicle with you and give an honest appraisal of the work required and all findings will be documented
Make recommendations based on our inspections, knowledge, experience and your usage factors, but always with what’s best for you in mind
Provide a quotation including all associated charges before any work commences
Inform you immediately of any complications or delays
Ensure all work is Quality Checked by a trained and qualified staff member
Where possible, show you all work that has been carried out
Retain all parts removed for your inspection should you wish to do so.
Sometimes when a part is nearing the end of its life, it can be a matter of judgement as to whether that part should be replaced now or left a little longer. We will explain the options as clearly as we can